Frequently asked questions

We hope this information will help answer your questions

My account

To change your email address, go to My account, under Account details.

We only collect standard personal information such as your first name, last name, email address, and postal address. This data is not disclosed to any third parties, not even to our parent company, Mason Ewing Corporation!

The only data shared is with delivery services to ensure your order reaches your home.

Simply go to the My account section at the top right of the screen, next to the “Video games” button.

To change your password, go to My account, under Account details.

If you’ve lost your password, go to the My Account section, then click on “Lost your password?”

If you can’t remember your username or email address, please contact us via this form.

It’s probably in your spam folder 😉 If it’s not there, you can always contact us via this form.


You can pay for your order with a credit or debit card or through PayPal, which accepts the following cards:

  • MasterCard
  • Visa
  • National Bank Card
  • Aurore
  • VPay Card
  • Cofinoga / Privilège
  • American Express
  • Discover
  • Maestro
  • UnionPay

Our website operates with PayPal. This online payment platform has developed a comprehensive system to combat fraud and encrypt your data.


Delivery times vary depending on the mode you choose:

  • Standard delivery: 2-4 business days
  • Tracked delivery: 3-4 business days
  • Priority delivery: 1-2 business days

Sometimes we may send your entire order in multiple shipments. Please wait a few days 🙂 If you still don’t receive anything, feel free to let us know via this form.

You can let us know via this form. Our entire team will be happy to assist you with this.

You can change your billing and delivery settings at any time by going to My account, under Addresses.

We apologize for this inconvenience. Rest assured, we will find a solution to meet your needs by contacting us via this form.

More questions?

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